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4 Replies

  • I have this problem .... DirectX is not available. (1002) (0x0000002-0x8876086A)

    If someone can help me... ☹️ 

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago

    @meganefilion - You should be able to solve this problem by running the directx installer directly. Default location is C:\Program Files (x86)\Origin Games\SimCity\__Installer\directx\redist 

    Close SimCity and Origin

    Right-click dxsetup.exe and choose "run as administrator"

    Accept any prompts and let the installer run

    Try running SimCity again

  • meganefilion's avatar
    meganefilion
    7 years ago

    heyy BlackjackWindow

    unfortunetly it didn't work !! 

    do you have another trick that I could try ??

    Meganefilion

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago

    @meganefilion - I'm sorry that didn't work. You need DirectX 9; technically, newer versions are supposed to switch and act like 9, but it doesn't always seem to work seamlessly. Try uninstalling the game and Origin, then install DirectX 9 directly from here: https://www.microsoft.com/en-in/download/details.aspx?id=34429  Always run installation files "As Administrator".

    I've read where sometimes the graphics drivers are the issue with this error, so make sure that windows and your graphics drivers are updated to the newest versions. 


    Definitely post back on whether it worked. If it still won't run, reply back with any error messages you're getting and attach a dxdiag report. How to Dxdiag Good luck and Happy Building!

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