UPDATE: so it did open, after like 7 mins of trying... but whats causing to 'lose the connection'? i didn't close my safari tabs or anything, it seemed to be just luck.
@FlabbaWokei - Are you getting a message that you've lost connection to the server? (I ask because you said "lose the connection") Are you playing online / multiplayer or offline / single player?
The usual culprits for symptoms like these are antivirus, anti-malware, or permissions on the folders. Make sure that you haven't put password protection on any of the SimCity files or folders, and that SimCity and Origin are marked as exceptions in your firewall and anti-virus.
If you continue to have issues, please reply back and provide more information about your iMac. Instructions on how to do so here - https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162 Did you purchase from EA through Origin or from Aspyr through the App Store? Also, let us know if there are any error messages, or if the program is just stalling at these particular points. A screen shot of any error messages could be helpful, too.
Hi there @BlackjackWidow , thanks for the reply!
No, i do not get a message saying i lost connection etc, it simply take multiple tries to get it to open without closing as soon as it runs (the iMac has a dot under the application which indicates its running/open i believe). Though i shall give the firewall thing a try! i don't have antivirus installed unless the iMac already has a built in one. I play both
And for the single player cities thing, is it the firewall too? Ive tried 2 regions now, and they freeze after a while on the loading screen "now entering". The multiplayer one works fine though
