Hello,
It looks like this issue was resolved yesterday.
Thank you all again for your patience.
I hope a fix or workaround happens soon!
here is what i got from tech support
Shivam (5/12/2024, 12:20:51 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].
Thank you for contacting EA HELP, my name is Shivam, may I start with your first name please?
Shivam (5/12/2024, 12:21:18 PM): Hello, nice to meet you and I hope you are doing good!
How may I assist you?
Will (5/12/2024, 12:24:10 PM): Can't play simcity on multiplayer due to the error
Shivam (5/12/2024, 12:25:25 PM): No worries, I will certainly look into the options to help you with it.
Shivam (5/12/2024, 12:25:27 PM): May I know the exact error that you are getting?
Will (5/12/2024, 12:25:46 PM): I put it on the case subject line
Will (5/12/2024, 12:27:16 PM): "Incorrect login information. Please check your credentials and try again."
Will (5/12/2024, 12:27:47 PM): On the SimCity game launcher after logging in through the EA App
Shivam (5/12/2024, 12:29:19 PM): No worries, I will certainly look into the options to help you with it.
Shivam (5/12/2024, 12:29:22 PM): May I know the email that is linked to your EA Account?
Will (5/12/2024, 12:29:44 PM): [edit: email address removed]
Shivam (5/12/2024, 12:34:11 PM): I have a word with the team and found that the issue you are experiencing is faced by so many users in the world and the good thing is that our team is aware and has already started working on a resolution. I would ask you to just wait a while while we review it.
Shivam (5/12/2024, 12:34:12 PM): I have added your name and account details to the list of affected users.
Shivam (5/12/2024, 12:34:15 PM): I remain personally in contact with my team for your case.
It will be resolved as soon as possible! Don't worry. In the meantime, I would ask you to wait.
Will (5/12/2024, 12:34:39 PM): ok
Shivam (5/12/2024, 12:35:01 PM): Yes it would be resolved
Shivam (5/12/2024, 12:39:37 PM): Is there anything else that I can help you with?
Will (5/12/2024, 12:41:22 PM): no
Shivam (5/12/2024, 12:41:32 PM): Before ending this chat session I will request you to take good care of yourself. Pleasure and lovely talking to you here. Thanks for contacting EA . Have a great day!
