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MonorailMan's avatar
MonorailMan
Seasoned Traveler
9 months ago
Solved

SimCity (2013): "Incorrect login information. Please check your credentials."

Started getting this for the first time this morning. I accepted an update, had to login to an "activation" screen, and was able to play once. Now, I get this "Incorrect login information. Please che...
bug
simcity (2013)
technical issues
  • EA_Cade's avatar
    EA_Cade
    9 months ago

    Hey all!

    This issue should be resolved as of ~12pm PDT. Please let me know if you run into any issues. 

EA_Cade's avatar
EA_Cade
Icon for The Sims Team rankThe Sims Team
9 months ago

Hey all, 

Apologies for the delay in responding here, we're aware of this issue and have identified the root cause at this time. We've engaged with teams to begin work on this earlier today and hope to have more info to share shortly. 

Thanks for flagging this to us. 

I'm accepting this post as the solution for visibility purposes only. 

  • I-yonatan-I's avatar
    I-yonatan-I
    Seasoned Novice
    9 months ago

    thank you for the response 

     For us ( me and my friends in the session ) - the game got disconnected mid-session while we were online, and since then the login issue arrived.

     

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