Contacted them today and heres what I get from them via live chat:
[Admin. Edit] Please contact support via this link: https://help.ea.com/en/contact-us/
this is really frustrating I given them the link of this thread itself but seems they're not really monitoring this forum, they maybe thinking of asking customer to fixed themselves thats why they created this forum :x
I don't understand why people think the chat will actually know something. Companies go through other companies for their tech support sometimes. Maybe not the phone support or even the e-mail but almost always the chat. It isn't the person's fault they can't do anything useful. I worked for Microsoft technically but I went to them from another company. Even though I was an editor for Bing.com, I had no access to anything. Only had access to what they allowed me to in the tool I signed into. The chat support for EA is the same thing. A company EA is going through. I don't know what company but the chat only has access to so many things and they can really never help unless it is very simple fixes because that is what EA allows in the tool they sign into. Know that before next time you contact the chat and are rude to the person. I understand it is frustrating not being able to play the game but get rude and pushy to the people who deserve it. Not some random person who probably doesn't even know what SimCity is.
I get frustrated at the chat when I use it but that is when the person is being dumb and a waste of time. Example is one time I wanted to find out how to do something on origin. I went through the chat and asked. The worker replied with "Google it." Pissed me off at the time but thinking back to it now makes me laugh.
I actually just want there attention on threads here atleast read it and forward it to relevant developer or whoever responsible for fixing this issue.. to make recommendation and etc... most tech support has level of what limit they can do normally they pass it over to more relevant person or knowledeable person but in their case what Im frustrated was I chat with them 3x.. first told me to create a ticket so I did create i was at work that time, I chat again and different support replied and said this time "you need to be on your machine" so I told them ill contact them again.. last was this conversation.. different support telling different thing.. You'll definitely get frustrated if you noticed his answer to actually ask me to call their tech in US, I also told them that Im in Singapore he said to contact local support and he dont know also that there's no longer local support here, I drafted bit long email for the singapore support team for nothing the whole conversation below lasted for 40min+ tell me if you wont get frustrated too..
You can get frustrated. I was just typing that it is out of their control. It is EA themselves with a BS support system that screams "We don't care. We have your money"
