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What is your refund policy for PC digital downloads? Unfortunately, EA does not offer refunds on any products downloaded through Origin. EA reserves the right, however, to offer refunds under exceptional circumstances at its sole discretion.

For full details, please go to our terms of sale

Just a great piece of cr**, you payed so if it never work, shut up and see you later!

Source: https://help.ea.com/article/returns-and-cancellations