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Anonymous's avatar
Anonymous
8 years ago

unable to load the city at this time. please try again later

I'm unable to load my cities in one multiplayer region. Always get this message "unable to load the city at this time. please try again later". Its only this one region, all other multiplayer regio...
BlackjackWidow's avatar
BlackjackWidow
Hero (Retired)
8 years ago

@Ohm44 - This post is from when the game first launched. Most of the problems at the time were due to corrupted files because the servers were so overloaded they kept crashing. If you're getting an "Unable to Load City at This Time" message now, try this:

Make sure you are logged out of SimCity and Origin

Delete your SimCityUserData folder - default location is C:\Program Files (x86)\Origin Games\SimCity\SimCityUserData (don't worry, the game will recreate it when you log in)

Set Origin.exe and SimCity.exe to "Run As Administrator" - right-click the file, choose Compatibility tab, check the box "Run this program as an Administrator"

Log in to Origin; make sure it's updated to the latest version 

Start SimCity and try to load your city again

Hope this helps. Good luck!

Arghurous's avatar
Arghurous
Rising Newcomer
7 years ago
I tried it, and it failed! This time the beginner tutorial won't load or run!
  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    7 years ago

    Hi @arghurous - if you're having trouble with the tutorial, try repairing your game through Origin. 

    Exit SimCity. In Origin, right-click the SimCity icon and choose "Repair Game". Origin must be online to see this option. Once it completes and says the game is ready, try again.

    In addition:

    • Set SimCity.exe and Origin.exe to "Run As Administrator", and that they are added to your antivirus and firewall exception lists
    • If you have BitDefender or MSI's sound program Nahimic II, disable or uninstall them. They are known to block SimCity.
    • Make sure your PC has the latest sound and graphic drivers, and that Windows is patched and updated
    • SimCity doesn't play well with 4k or dual monitor settings, so check your graphic settings: adjust to 1080p resolution or lower, change your monitor settings to single mode

    If you still have trouble, reply back with any error messages and attach a copy of your dxdiag. How to DxDiag

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