Solutions
Topics
Solution 1: Delete partial downloads and then re-download
Use the following steps to cancel all downloads, delete partial downloads, and download the content again.
Step 1: Cancel all downloads
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Press the Guide button on your controller.
Go to Games & Apps.
Select Active Downloads.
Select Cancel All.
Step 2: Cancel partial downloads
On your console, go to settings, and then select System.
Select Storage, and then select your storage device.
Select the content type you’re trying to download.
Find the item you’re trying to download (may appear with a yellow warning icon).
If the item is listed, select the item, and then select Delete.
Step 3: Download the content again
Try downloading the content again from your download history. Here’s how:
On your console, sign in to Xbox Live.
Go to settings, and then select Account.
Select Download History.
Browse your download history. Select the item, and then follow the on-screen instructions to download the item again.
If the download fails, try the next solution.
Solution 2: Clear your Xbox Live cache and system cache
Download problems can sometimes be fixed by deleting the Xbox Live cache and clearing the console’s system cache. Here's how:
On your console, go to settings, and then select System.
Select Storage, and then select your storage device.
Select System Items.
Select Marketplace System Data.
Select Delete.
Clear your Xbox 360 system cache.
Restart your console.
Go back to your Download History and try downloading the item again.
If the download fails, try the next solution.
Solution 3: Try a direct modem connection
If your Xbox 360 console is connected to the Internet through a router, bridge, or wireless access point, try connecting the console directly to the modem, instead of through those devices. To do this, plug one end of a network cable into the back of the console and the other end directly into your modem. Then try downloading the content again.
