Solved
Character select crash
When I go to free play on Xbox one and move down one the game crashes and freezes on that screen and now also when I try one of the * contests it also loads forever. I tried downloading it again and that didn’t fix it…
Hey @daemiena Can you go through the steps below and check if the game continues to crash?
Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
Check console for updates
- Make sure you're connected to the internet, then press the Xbox button top open the guide
- Select Profile & System > Settings > System > Updates & Downloads
- Under Updates:
- 'Console update available': Select this to start the update
- 'No console update available': This means your console is up to date.
