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LaineyDee's avatar
LaineyDee
New Rookie
10 months ago
Solved

Didn't receive bonus Sims 4 grunge kit with Sims 2 legacy

I bought the Sims 2 legacy through Amazon UK EA store and redeemed my code but the bonus pack of The Sims 4: Grunge Revival kit does not show as owned and isn't sitting in my library waiting to be do...
  • LaineyDee's avatar
    LaineyDee
    4 months ago

    I had the same problem. I eventually did a Google search for Amazon CEO email address and someone got back to me and I started screenshoting the replies I was getting from one and sending it to the other because I was getting really annoyed with the whole farce. Amazon eventually decided to refund me. Not the result I hoped for but customer services for both companies are absolutely useless.

cml2308's avatar
cml2308
New Novice
4 months ago

I bought the Sims and Sims 2 legacy collection and I didn't receive the bonus Sims 4 kits on either. The grunge revival or the throwback fitness kits. Amazon will not help me and EA won't help me. It has been a nightmare. Amazon says I have to contact ea the game developer and EA says I have to contact amazon the retailer I bought it from. I have tried to resolve this issue for days. Neither company is taking responsibility. 

  • LaineyDee's avatar
    LaineyDee
    New Rookie
    4 months ago

    I had the same problem. I eventually did a Google search for Amazon CEO email address and someone got back to me and I started screenshoting the replies I was getting from one and sending it to the other because I was getting really annoyed with the whole farce. Amazon eventually decided to refund me. Not the result I hoped for but customer services for both companies are absolutely useless.

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