Forum Discussion
I found a solution that helped me so it might help you!!!
I tried downloading it on 2 other computers (shared ones at my house) to no avail. Same error. However, I downloaded it onto my main computer (where I am an admin and the only account) and I had no more error! Although, it had a resolution bug but that was fixed by going onto the EA launcher then advanced startup and typing -w for windowed mode. So it was the simplest fix for me that went right over my head.
TLDR - Download it as an Administrator and add windowed mode option -w onto advanced startup in the game properties.
I hope it helps bc i know how frustrating it was!!!
hi, that actually worked for me and i was able to launch the game and create a family only to encounter yet another bug and the game closed :( but thank you it was very helpful