Forum Discussion

MinouCheetos's avatar
6 years ago

Can't log into Sims 3 store June 2019

Anyone else having this problem? It doesn't even open up the sign in box. I tried clicking "My Page" to get in the back way (which has worked for me before), but clicking on that just brings me to the homepage. Very weird.
  • You might need to go clear out Internet Explorer even if you don't use it since EA uses IE resources according to @igazor. So try that to see if it helps any.
    https://kb.wisc.edu/page.php?id=15141
    https://forums.thesims.com/en_us/discussion/898375/is-the-sims-3-site-down-again

    Edit to say that I'm not having any issues trying to log in there. So try doing what I just posted to see if that helps any... :)
  • Thank you, everyone. Lisasc360, I did as you said, and it works now! So thanks very much. :)
  • I just recenlty (last week) had to go through it to re-download my items from the store and it went okay, sorry you are having issues. I hope it works out for you.
  • "MinouCheetos;c-17089597" wrote:
    Thank you, everyone. Lisasc360, I did as you said, and it works now! So thanks very much. :)


    You're welcome @MinouCheetos... :) I'm glad you got it to work using what I said to do... :smiley:
  • I can login but I can't download any worlds or sets.And clearing IE doesn't help.
  • > @GraceyManor said:
    > I can login but I can't download any worlds or sets.And clearing IE doesn't help.

    Same. I'm at a loss. Cleared all data from installed browsers and even trie logging in on my phone. Nothing it working and it's getting to be a bit frustrating to say the least.
  • iAMciane's avatar
    iAMciane
    Seasoned Newcomer
    Clearing the browsers isn't usually enough. I have to choose the reset option and check the box to delete all personal preferences. This last time I had to choose "forgot my password" even though I hadn't and get the email to change my password, which I reset to the same old one. That did the trick for me to use the launcher. Good Luck!