My Sims 3 Game Won't Finish Loading and Other Problems --- Help!!!

> @ChelleJo said:
> @ElliottGirl23 All you do is go into Documents/ElectronicArts and you'll see a The Sims 3 folder. Click and drag that entire folder to your DESKTOP. Once it's on desktop, run the game and see if your problem is fixed. You won't have any CC or saved games. But this is to test if your game will load. Go past where it gave you problems before.

But everytime i try to add it it says something about not being able to do it because the folder is open in another program, please respond,and please help me.