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ChiliSpider's avatar
ChiliSpider
Rising Newcomer
7 months ago

Re: "You don't have access" error

The EA launcher says I have all expansions and addons I own installed for The Sims 3. Yet when I launch the game the Sims 3 launcher doesn't recognize that some of them are installed and I can therefore not use the expansions at all. Specifically the things that doesn't show up in the Sims 3 launcher nor in the game are "University Life", "Into the Future" and the "Worlds Bundle". I have already tried re-installing the game and the addons and repairing the game and the addons to fix the problem but nothing has worked.

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    ChiliSpider​ I've merged your post into the current main thread on this as it sounds like these packs may have been removed from your account. Please read over the accepted solution listed here for more details and to contact live support on this. 

  • ChiliSpider's avatar
    ChiliSpider
    Rising Newcomer
    7 months ago

    The packs have not been removed as they show up and can be installed in the EA launcher, but the "The Sims 3" launcher isn't recognizing they exist despite them showing as installed in the EA launcher. This feels like a seperate problem?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    ChiliSpider​ Please reach out to live support using the link provided above so they can look into this further with you. 

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