Re: How Do I Download Dragon Valley Sims 3

Hi, thanks so much! Could you tell me where I’d find the code? I do not recall receiving one.

@chichislayer 

You should receive the code via email with the order confirmation from Origin.

I don’t believe I received an email. I looked through all my inboxes, including spam and trash just in case I deleted it. It was nowhere to be found ☹️ do you have any other suggestions?

@chichislayer 

Live support will need to take a look at this with you if you're getting an error when trying to redeem the code on TheSims3.com. Please go ahead and reach out to the team so they can review the code with you and get a refund processed if necessary. 

@chichislayer   If you bought Dragon Valley through EA or Thesims3.com store you don't get a code. If you go into thesims3,com store Dragon Valley should no longer say buy but should say download. It should also appear in the purchase history where it can be downloaded. If your using the new EA app there is an option open downloads dashboard. - this is where you'll find all your store stuff if using the EA app. There should be a button download. Dragon Valley will download and install if using the new EA app. If your using Origin Dragon Valley will download to the launcher downloads tab where you need to install it from there. Be aware that there are issues with store items staying installed if you are using Origin. If you are using the EA and checking add-ons Dragon Valley icon should say owned. Let us know if your having a problem.

Unfortunately I do not see a download option. It’s only giving me one to buy it. I clicked on the buy option just to see what would happen but it gives me error “404”. I am so unsure what to do at this point because I feel like I spent my money for nothing:/. and I emailed EA with no answer and it’s been more than 72 hours! Thanks for your reply though. 🙂

Hi, did you ever get this resolved?

I purchased Dragon Valley today through the EA app on my Windows laptop.

Within the Sims 3 on the EA app it says I own this add on but it is not showing in my game launcher. 

It is not in the download section of the EA app, it says "there is nothing going on here" and I cannot see any option to download it.

Any ideas? I also feel like I have spent money for nothing.

Thanks

@1a53f820736b5b11  You need to download Dragon Valley from the Sims 3 Store, either from your purchase history (Store > My Store Account > Purchase History) or from its product page:

https://store.thesims3.com/dragonvalley.html?categoryId=12642

Sign into the site with the same email address and password that you use to sign into the EA App.  Then register the product code you received when you bought Dragon Valley: scroll down to the bottom of the page and click Redeem a Code, then enter that code.