@bryantshoo86 wrote:two days ago i reinstall sims 3 on my iMac
after i done all installation i can't acees in to my game!!
it's keep showing :
" For security problem the registeration code for your game has been deactivated. Please refer to your customer services website to resolve this issues"so i decide to contact EA customer support live chat they guide me to the right way as they think will fix (i was contact with them 3 times in a night)
1st time they ask me delete cache in my folder but i found nothing they ask me to delete!!
2nd time they ask me update manual but same issues again!!!
3rd time they ask me reinstall my game so i take 20 hours to download again!!!!
and congratulation to me!! it's failed to enter my game again!!! it's still same issues!!!
i gonna contact their customer support today but i just found that they closed my file!! and i unable live chat with customer support!!! what the **bleep** is going on!! Origin is sucks !! EA is sucks!!
last october my game were purchased with my acoount suddenly disappear!!!!!!!!
i was using Steam since 2009 and i dont have any isssues or any problem!! why Origin & EA so much such stupid problem!!!!
Hi
You mention that you decided to "reinstall" the game, so I presume that you previously had it installed on this same iMac, but uninstalled it for some reason. When you did this, did you cleanly uninstall and manually delete the leftover transgaming files? If not, you should now do this, as the leftover files can cause problems for future installations. You should also delete your current copy of Origin and download a fresh copy, then download the game using the little "i" button to reduce the chances of corrupt downloads. You can save the installer files so that you won't have to download again if you decide to reinstall. I will put detailed instructions of all of this below.
If, however, the problem is actually to do with your Origin account or your game's codes then only Customer Services can help you and you would need to go back to EA for help with that. Or, if you preferred Steam, use that again?
Caspin
Clean uninstall instructions
When you uninstall TS3 games on your Mac using the uninstaller, the game leaves behind stray files and isn't completely removed from your computer. These files may conflict with future installations. It is best to completely remove them. BluebellFlora's website provides a guide on how to do this:
http://bluebellflora.com/the-sims-3-on-a-mac/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/
After cleanly uninstalling, install the base game and patch it up to date. If you cannot update via the Launcher, download and apply the latest cumulative manual patch (called the superpatch) for Mac.
Check that your game works properly. Then install any EPs and SPs that you own, in order of release date.
To download and install games through Origin:
Download and install the Origin client for Mac and make sure it is up-to-date. If you already have Origin on your Mac but are having problems with downloading or installing games, delete the client and download a new copy (this sometimes fixes issues with downloading). The latest version can be downloaded from here: http://www.dm.origin.com/mac/download
Additional advice on how to download games (thank you Tremayne for this tip):
When downloading from Origin, do NOT use the first install icon. Move your cursor over the game cover and click on the information (letter i) and then click on the install button from there. For some reason, downloads from Origin frequently become corrupted. Using the i reduces the chance of your download being corrupted. If you have already been unfortunate and have a corrupted download, then it is important to remove all traces of this before trying again, by doing a thorough, clean uninstallation first.
Are you running anti-virus software or any clean-up applications? If so, disable these, as they might be deleting files that Origin needs. A fast, stable internet connection will also help you.
Storing Origin download installer files:
If you are going to change your computer, or just need to uninstall/reinstall your game, you may wish to set your preferences in Origin to save your installers. This will avoid you needing to re-download the games again.
In Origin, go to Preferences. Choose “Advanced” and look in the section entitled “Game Installers”. Tick the box to “Keep game installers after games have been installed”. Choose a location in which you would like the files to be saved (for example, create a folder in Documents ready to receive these files).
