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AngstMushroom's avatar
AngstMushroom
Seasoned Newcomer
5 months ago

Re: Redeemed Sims 3 codes but wont download as says only available on windows?

I purchased three Sims 3 DLCs (Seasons, Supernatural, and Generations) via Steam as the Spring Sale is currently on. Knowing that years before, I had purchased the Sims 3 + Pets on Steam and had no trouble using the provided CD keys to prove my ownership of the content on EA App (previously Origin).

I redeemed the CD keys for each of the DLCs with no issue, however when I try to install these DLCs on my MacBook, it says that they're only available on Windows. Furthermore, when I look at the Sims 3 DLC store within EA App, it says that Seasons, Supernatural, and Generations are all still available for purchase. This is strange because in that same store it says I own the Pets DLC and I cannot purchase it again.

I should mention that the reason I can only play the game via EA App is because the MacOS version of Sims 3 isn't available on Steam. This should not be an issue, though, as I purchased the base game + Pets via Steam and can access that content with no issue.

TLDR: Bought 3 DLCs on Steam, redeemed the CD keys that came with them without issue via the EA App, and now cannot install the extra content as it's supposedly only available on Windows.

2 Replies

  • e1cf70e4ac4a226d's avatar
    e1cf70e4ac4a226d
    Rising Newcomer
    5 months ago

    I am also having trouble playing sims 3 on my macbook as well. I own a Macbook Air M2 and can't play it. Once I open it, it freezes and nothing happens. I used to play it but can't any more. Can someone please help, or refund my money since I'm unable to play it on my device and it says it is compatible with MacOS...

  • flyxxthemoon's avatar
    flyxxthemoon
    Rising Novice
    5 months ago

    Try chatting with customer support. I had the same issue and mine got solved.

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