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Re: "You don't have access" error

Hi everyone, I’m having a frustrating issue with The Sims 3. I own all the expansion and stuff packs, and according to the EA App, everything is downloaded and installed correctly. However, when I open the game launcher, about half of them are missing from the "Expansions and Stuff" tab.

Everything used to work perfectly fine back when I used Origin and my old PC. The problems started after switching to the EA App and moving to a new computer.

I’ve already tried several solutions, including a clean reinstall using Revo Uninstaller to make sure no registry files were left behind, but it didn't help. Since the basic fixes aren't working, I’m at a loss for what to do next.

Has anyone dealt with this "sync" issue between the EA App and the Launcher? Any help would be greatly appreciated!

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey TertyGames​

    I've merged your post into the main thread for this issue since it sounds like your DLCs may have been removed from your account. Please take a look at the accepted solution for more information. Thanks! 

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