Unable to Redeem My Original The Sims 3 Expansion Pack Codes

Hello EA Support Team,

I need help recovering access to my original The Sims 3 expansion packs.

I own several original The Sims 3 games and expansion packs on physical CDs, which I purchased myself. I am now trying to install these games on my MacBook through the EA App.

However, I can only download some of my expansion packs. When I try to redeem the product codes for the others, I receive the message: "This code has already been redeemed."

I want to clarify that I am the original owner of these games and the only person who has ever used these product codes. I have never shared or sold them.

I have already paid for these games, and I should be able to access them through my EA account without having to purchase them again.

Could you please help me verify which EA account these codes were originally registered to and restore access to my purchased expansion packs?

I still have the original physical CDs and product codes, and I can provide photos or proof of purchase if necessary.

I am using a MacBook Air with the 64-bit version of The Sims 3, so I would also appreciate it if you could verify that the Mac-compatible versions of my expansion packs are correctly linked to my account.

Thank you for your assistance. I really hope we can resolve this issue, as I have owned these games for years and would love to continue playing them.

Best regards,

Luisa Jobim Nascimento Athayde