Forum Discussion

ImThePlatypus's avatar
ImThePlatypus
Rising Novice
5 months ago

Re: Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Due to some changes, I switched from a Windows PC to a Mac recently. Although I cannot play other games, I still would like to play the SIMS4.

Is there any way to contact Customer Support directly to transfer my add-ons purchased from Steam on Windows PC to EA play on my MAC? All my purchased packs, kits, etc., are on Steam.

My save files for gameplay and builds are in there as well. Is there any way to recover or transfer these? Currently, it does not show up on my SIMS4 from EA play.

I do not want to start afresh and want to keep building my SIMS4 pack collection.

I am a wee bit devastated to think that I will lose everything because of the lack of crossplatform support. If I knew this in advance, I would have purchased everything through EA to begin with.

TIA for your help.

2 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 months ago

    ImThePlatypus No, you will have to repurchase them. This is a common problem posted on the forums and there have been hundreds of posts on it with Windows users switching to Mac, there is even a dedicated thread buried somewhere in the EA App forum. There is no Sims 4 available through Steam for macOS and your contract of sale was with Steam. If you had played through EA App the DLC would be available for Windows and macOS.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,847 PostsLatest Activity: 7 hours ago