Re: Sims 4 DLC from Steam or Epic Greyed Out on EA app for Mac (Worked on Origin)

Hi everyone,

I’m having an issue with two Sims 4 packs, Jungle Adventure and Luxury Party Stuff.

I will also include screenshots of what it shows as well.

Both packs show as owned in the game under my collection tab, but I can’t install them through the EA app or the in-game installer. They don’t show up as available to download, even though they are in my library.

Here’s what I’ve tried so far:

• Uninstalled and reinstalled The Sims 4
• Restarted the EA app
• Used the EA app recovery option
• And talk to an  EA app representative about the issue, and they claim that it seems to be a bug and will report it to the bug team.

The problem is still there, and the packs won’t install.

Has anyone else had this issue or found a fix?

Thanks in advance.