Re: "You don't have access" error

I'm encountering an access issue with a game in the EA app. When attempting to download the latest update, the app displayed the following error message:
"We've canceled the download because you don't own this game. To play, go to the Game Hub to get the game." To troubleshoot, I’ve tried the following steps:

• Logged out and back into the EA app, uninstalled and installed the EA app
• Cleared the app cache
• Restarted both the app and my computer
• Attempted to use the “Repair” function, which unexpectedly redirected me to Steam (even though this game is not managed through Steam)
• Uninstalled the game, assuming I could reinstall it — but now I can’t install it at all, as the same “You don’t own this game” message appears
• Tried to install the game in a new Electronic Arts folder, which also didn't work.

I’m certain I own the game, and this issue began only when trying to download the recent update. The EA app seems to have lost track of my ownership/license.