Re: TS4 PC Error 'DisplayName Field Missing From Registry' Since May 28th Patch

Hi,

I have been unable to launch the game for a couple days. Every attempt fails with the standard error: "Failed to Launch game. An error on our end caused the launch to fail".

I've gone through all standard troubleshooting:

• reinstalled both The Sims 4 and EA App (with cache/data cleared)
• reset the Sims 4 user folder
• removed all CC/mods
• restarted my PC
• updated Windows and GPU drivers
• disabled oerlays/firewall
• tried direct launch via .exe file as admin
• tested offline mode and advanced launch options
• moved/relinked the install folder
• went as far as manually edition registry entries (Displayname, Install Dir, GUID)

Despite all of this, the EA Apps log always shows:

"title=DisplayName feild missing from registry"

I confirmed Sims 4 entitlement IDS are missing from the registry. This points to an entitlement sync failure on EA's side, not a local PC issue.

Support chat has incorrectly marked my case as fixed and is brushing it under the rug. I still can't access my game, so it can't be fixed, can it? 

I was hoping someone here could help.

Thanks