Forum Discussion

Rising Novice

Re: [ANSWER IN THREAD] Ongoing Purchase Restrictions on More Sims 4 EPs

Anyone kind souls out there, please HELP! I just really want to purchase this new DLC but it seems like the system does not allow me too. As you can see, I can still purchase the old DLC; however, I cannot do the same with these new packs like Adventures Awaits or the pack kits like Autumn Apparel.

The possible solution I have tried.
EA app> the sims 4> manage> repair
EA app main menu> help> app recovery > clear cache
EA app> changing my purchase, add new payment method/credit card
My PC> Documents> The Sims 4> Remove the Mod folder
Turn off my defender firewall/ antivirus application
Turn off Auto Syncing of "One Drive"
Turn off auto update of my Windows 11
Restart my laptop

Above mentioned is what I have already tried; however, none of the options is working for my case.
So, any kind souls out there who have or have not experience this same issue before, would you mind sharing me the possible solution that I can also try, please? I desperately want to just purchase and enjoy like always; I have no idea why this happen to me as it never happens to me before. Any kind souls out there please kindly take a look on this issue and guide me through please.

Thank you in advance.

Keislee (Thai Simmer)

3 Replies

MaggieMae7276
Seasoned Ace
3 months ago
I'm having the same problem. Tried to buy a few kits I have been wanting but just get the not available notice and error whether in game store or on the EA APP. Must be a problem/issue with EA.
Keislee
Rising Novice
3 months ago
Thank you for reaching out. Glad to know that I am not the only one at least. Hopefully the problem get fixed soon for us all, maybe after the next game update? Cus most of the time all the bugs, system glitches and some other errors tends to be fixed after the new update. Let's hope for the best!
RainFall12
Seasoned Newcomer
2 months ago
I have the same problem as well I cant buy any of the dlc it showing the same message, and the only thing I can buy is the bundles the game already put on which I dont want because I already have, are they going to fix the problem soon or no