Erro no personagem

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Português
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 4
What expansions, game packs, and stuff packs do you have installed? Jogo (versao original) + 1 expansão
Steps: How can we find the bug ourselves? Está visivel quando o personagem está na tela, ele fica sem nenhuma aparição de tom de pele ou feições faciais, é tudo indescritível, como recuperar isso?
What happens when the bug occurs? It is visible when the character is on the screen, he has no appearance of skin tone or facial features, it is all indescribable, how to recover it?
What do you expect to see? espero ver o personagem como eu criei
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

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o print screen está anexo a esta mensagem.