Re: 'Failed to Launch Game: An Error on Our End' for Multiple Games. Any Fixes?

Dear administrator, hello! I previously purchased The Sims Medieval Special Edition on the EA platform in mainland China. After the purchase was successfully deducted, it kept spinning. Then I quit EA and reopened EA, but I could not open the game or play the game. The system prompted me that the game failed to start. An error on the platform caused the game to fail to start. Please try again later. I have tried again many times, but I still get the same message that the game cannot be opened and I cannot play it. Please help me solve the problem so that I can play the game normally. Sorry to trouble you! Thanks!