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sirtenko's avatar
sirtenko
9 years ago
Solved

0x887A0006 - DXGI_ERROR_Device_Hung

Game crashes randomly. Win 7 x64 AMD FX6300 Asus R9 270x 8Gb 1333ghz RAM Drivers are all updated as of Yesterday (10/28/16) Engine Error - 0x887A0006 - DXGI_ERROR_DEVICE_HUNG  The appli...
  • sirtenko's avatar
    sirtenko
    9 years ago

    Try turning all the settings to On and to Max/Ultra. I'm not able to confirm this yes as Orgin decided to not want to work last night (Thank you EA.) But alot of people have said that is a work around.

    Also try Maxing the settings up to Ultra (everything turned on) Run the game, Save , Exit , Restart the game , then put your settings back.

Straatford87's avatar
Straatford87
Icon for DICE Team rankDICE Team
9 years ago

@sirtenko

Hi,

First: where did you get that background? I love it..

I did notice on your dxdiag that you haven't installed the latest drivers for your GPU. Please completely uninstall all related drivers, and then download the latest ones from the AMD website:

http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064 - select the release dated 10/27/2016.

Please let me know if that helps (and also where you got that desktop background..)

sirtenko's avatar
sirtenko
9 years ago

I never know where I get these background's other then saying Google so I left it in here for you its in 4k. ( Google: Autumn fall wallpaper rain forest ) (Or if you Right click the picture, and Click Save As it will download in 4500 x 2992 )

I updated(Uninstalled old, Reinstalled the new) to the beta drivers afterwards and I still get the issue, The game will start to stutter after afew rounds of MP (not in SP) and Have to restart the game. While It seemed to delay the issue it still happens. I'll keep poking around as I remember something odd like this happening before but I cannot put my fingure on what,where,when and how I fixed it.

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    9 years ago

    @sirtenko

    Thanks for adding the background!

    Perhaps the stuttering is related to a background program on your system - I've seen reports before about MSI or ASUS motherboard apps causing stuttering for players in some of our games. If you have such apps, try disabling them.

    You could also try running your system in a clean boot.

    • sirtenko's avatar
      sirtenko
      9 years ago

      I've thought about that aswell, however I dont have any app's or programs (Unnecessary ones) running from my MB or any other program. I've also checked whats in the Processes and Services during the crashes to mayby see if that was it however it isnt (As far as I can tell.) Ive disabled all the ones so I get a barebones background and still nada.  My computer always boot's using the "Selective Startup" option in msconfig since I belive that things dont need to be open if i'm not going to be using it. I managed to play the SP for 3-4 hours (loving it) and I have no issues, Fps doesnt bog down or anything either. Its very strange,(Appearing to be a MP only issue)

      • Straatford87's avatar
        Straatford87
        Icon for DICE Team rankDICE Team
        9 years ago

        @sirtenko

        It could be happening because multiplayer is more intensive - could you try lowering your in-game settings to test if that still causes the crash?

  • Anonymous's avatar
    Anonymous
    7 years ago

    This has happened to me 5 times just tonight.   I have been trying to play Call of Duty WW  II. This is the nuts.  I believe Activision should be removed from our gaming choices.  

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