Forum Discussion
EA_Illium
EA Staff (Retired)
2 years agoWhen you have a moment can we try the following steps?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Install/Repair your VC++ files for your game (Microsoft VC++ Link)
- Restart your device in Clean Boot mode, then just try running the client and game
Cheers,
2 years ago
@EA_Illium I can now confirm that I have previously completed every task on your list and am unsure about my next steps, thank you for the help and your time.
- EA_Illium2 years ago
EA Staff (Retired)
- 2 years ago@EA_Illium Yes
- EA_Illium2 years ago
EA Staff (Retired)
HI @AgentMatt111 Would it be possible to try a new user or admin account?