EA Staff (Retired)Hi @gammab_hun
To check a few things first,
- Are the Steam and EA accounts being used linked together?
- Do you have Origin installed on the new device or the EA app?
- Are you trying to play with any mods?
Also, when you have a minute can you confirm if you've tried the following:
Thanks!
HI EA_Illium!
thanks for the reply.
My Steam account is linked to EA I checked it shows it on the myaccount page and also I log in to EA by steam user:
The Origin lancher not installed anymore, I checked in applications not listed there cannot uninstall.
I also searched registry and files and did not find signs of Origin.
I have no mods only some DLC which added by the purchase from Steam.
The strange thing is that it lanches and runs on my Steam Deck fine (Steam OS) but not on the windows gamer PC.
I made the cache clearing and uninstall reinstall EA app but does not help, no error or log where I could see what is going wrong.
I am a software developer so could read logs if there is any log EA app makes and you can point me what to check.
I attach the screenshots too now.
It still not lanching from EA app, only preaparing popup and Geforce experience popup on top right like game is starting but, EA says I don't own the game (say delux edition, so might recognise as different edition???) and start from steam.
If I start from steam is still 'preparing' but not lanching.
EA Staff (Retired)Hey @gammab_hun
Thanks for going through those steps, would it be possible to get a DxDiag file?
Also which drive do you have TF2 installed to? (Your C driver, or another storage drive)
Hi!
Thanks!
I have 512GB partitions on my 2x2TB NV-SSD and the install drive for TF2 is G: in my system as it is installed by Steam,
G:\steam\steamapps\common\Titanfall2
if the path.
I run DxDiag now and saved the info. As I see the file has Hungarian language as that is my loicale, I don't like Hungarian language for diagnostic/setting in computers, but need the settings for managing texts and keyboard for emails etc.
It looks like DxDiag using this as language.
I will try to install it on a different PC soon having RTX2070.
Regards,
Miklos
EA Staff (Retired)Hey @gammab_hun
Thanks for this, let us know if anything changes on the other system.
