Community ManagerHi @xXDdevilZXx,
Have you had the chance to try setting a different DNS in Windows to see if that helps at all? I've seen some cases where using a different DNS can help with issues like this.
You can update the DNS Settings through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually recommend the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but if there's a different DNS you would prefer using that's OK as well.
Let me know how that goes when you've got the chance. Thanks!
/Kent
Hey @EA_Kent,
Thanks for responding to my question. I set my DNS settings to the public Google DNS like you'd recommended and tested it for a few matches, but unfortunately I'm still having the issue of disconnecting partway into matches or in the multiplayer menu. It did not seem to change how long I could actually play before I was disconnected, and I still receive the same error message as I have been getting when I do disconnect. Thanks anyways for the help, and any further assistance is still very appreciated.
Community Manager
Thanks for giving that a shot.
Would you mind running a UO Trace so we can take a look? That should give us a look at the connection between your home network and the servers, so if something is happening in between we may be able to spot it.
For more information on how to run the test check out the EA Help website. Once you have the test results please send them to me in a direct message. Thanks!
/Kent
