Dear Respawn: This is the state of your legacy, the treatment of the community.

Hello all. I just got onto online chat with someone from EA just now. This is the conversation:

• Thank you for contacting EA HELP, my name is Vikas, may I start with your first name please?
• Hello there, nice to meet you. I hope you are doing well. How may I assist you today ?
  01:37
• Please share your issue so that I can help you with that.
  Vikas

   
• HI
• I bought Titanfall 1 only a week or two ago, but the servers don't work and I can't actually play the game
  01:46
  Seems this is a known issue on web forums etc. for some time, but the game is still being sold with no warnings!
  01:46
• I will surely look in the account to assist you with the issue related to game server issue.
  01:47
•  
  May I know if you have tried any troubleshooting steps so far?
  Vikas

   
• I did just apply for a refund via Steam. I am happy to re-buy the game if the servers issue is fixed.
• I did go into my router and add all the various ports etc.
• But no difference
   
• The issue is very well explained in this message page:
• https://answers.ea.com/t5/Titanfall/Dear-Respawn-This-is-the-state-of-your-legacy-the-treatment-of/td-p/10169692/jump-to/first-unread-message
  01:49
  Please can I officially request that EA does look into this and provides that community with a response
•  
  Yes. As i have checked the details there are so many players who are facing the issue.
  Vikas
•  
  Seems they've been waiting for even a few years!!
   
  I would really request your patience at the moment, as the team working on the issue very hard and expected to be fixed very soon.
  Vikas

   
• Ah, so it IS being looked into?
  01:50
  Definitely?
•  
  Yes
  Vikas
•  
  Because if so, I would strongly recommend that team should make an official statement and announcement, and ideally tell everyone what the timescale is
   
  I will do my best for you. I will share your feedback to the team so that they can have a look into it for you and all the players.
  Vikas

   

  01:51
• That's great. Many thanks. I think that web link I sent to you is a good one - the person who posted it clearly is dedicated and really knows their stuff here. I'm certain that community would very much appreciate a formal response.
  01:52
• for now I guess I'll stick with my refund request, but will check back to find out when the servers are working again.
   
• Thanks for your advice

   

  I would suggest you to please contact to steam support for the refund if you have purchased the game from steam. And i have shared your feedback to the team. Also I have mentioned everything on your behalf in the notes.

  01:55

   

  Please let me know if there anything else I may assist you with?

  Vikas

   

  01:57

  I think that's ok, thanks

  I've added a copy of this conversation into that forum link I shared