ERROR 401 BYTEVAULT_AUTHENTICATION_REQUIRED

Yeah, hi everyone. Sorry for bumping this old thread. So the funny story is that after all this time EA did not bother to contact me after several mails I've sent to accountdisputes (besides the automated "we will look into it"). I have been told (here and EA help chat) that I was banned for "some" reason and that was why I was getting the bytevault error and had to contact account disputes. I bought the game day one at full price, and did not get to play the game AT ALL, because the first time I logged in and clicked play I got the bytevault 401 error. I got banned for absolutely zero reason since I did not even access the game nor did I use any form of third party software or any cheating etc. EA was not even bothered to inform me why I was locked out of the game, which has probably got to do to with the previous sentence. I can, however, access my SWtOR game via origin without issues.  

Just my last try today to get a full refund so I can spend it on Draogn Age instead. Obviously no one sane would pay anything ever again if they went through something like this. I wish I had the time and money for a lawyer to deal with this as obviously what EA has done (grabbing the money,  not giving the product and not contacting the customer EVER) is against the law. 

I am seeking an official who can relay my issues to their higher ups as this is a special case since I was not answered for 7 months after my purchase.  I obviously dont want the issue to be just fixed as it has been 7 months since my purchase and is currently worth 10% of the price that I paid. I want a full refund or atleast points for a purchasing a new game.