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I'll add my two cent's worth.

ON New Years Eve I received an e-mail informing me that I had purchased FIFA 2015.  Given that I had not in fact done this I immediately contacted Customer support on the website and told them I believed my account had been hacked.  I then changed my passwords, removed all stored credit card details and asked that the sale be cancelled and a refund given.  I received a form letter from easupport giving me a case number and telling me that they would contact me.  A week and a half later I got another e-mail informing me that my account was banned and I am now unable to play ANY Origin game, lthough still apparently able to buy games which I will not be able to play. 

I find it very interesting that the first response in this case is an assumption of guilt in violation of some fairly basic legal principles. Especially given that I immediately contacted them and made them aware that there was a problem.  I have a sneaking suspicion that if I had just quietly changed my login details and removed access to my cards they would have been unable to bill for the FIFA 15 game and the whole thing would have just gone away.  I'll note that I have been monitoring that card and I have not been billed for the game. 

Obviously, I have contacted the dispute line and provided them with copies of all of these e-mails.  I haven't heard anything from them yet.  Reading this I suspect that I should get myself a few good books because it may be a long wait.