Freeze and kick in Multiplayer
Ive been searching for a few hours now and i cant seem to find any solution for my problem. My game just freezes randomly for 30-60 seconds. Sometimes after a few sec, sometimes it lets me eve...
Forum Discussion
Hello @EA_Kent.
I'd like to say that I am also having the same issue. Every time I get booted, I get an error message saying "Connection to server has been timed out"
I've attempted the repair option a couple times and have even uninstalled/reinstalled the game and it continues to happen. It's frustrating because it usually happens close to the end of a match. I really enjoy this game, but the sudden boot makes me not want to play. I've been scouring the forums to try and find an answer, but have so far found nothing that works for me. I'm super open to any suggestions to fix this, as it doesn't occur in any other game. My specs are as follows:
GTX 1050 Ti
AMD FX-6300 6 core at 3.5GHz
16 GB RAM
Hope to hear back soon, as I'm sure OP is aswell
EA_Kent
Community Manager
Community ManagerHi @GregTheSpark.
I appreciate the details.
Based on what you described I'm wondering if this is actually a connectivity issue rather than something with the game client itself. Can we try out some connection troubleshooting steps to see if that helps at all?
First I'd recommend starting off with the basic connectivity steps over at the EA Help website. Those can usually help with the most common issues we see, but if it keeps happening after that check out the PC-specific steps as well.
Let me know how that goes when you've had a chance to try it out. Thanks!
/Kent
Hello again @EA_Kent
I've been busy with moving into a new home, so I haven't had a chance to try this. I got connected with a new internet provider, and I attempted to play a round. After about 5 minutes, the game froze and booted me out with the same message as before. I'll attempt the troubleshooting and I'll swiftly get back to you.- EA_Kent
Hello @EA_Kent
I've done the troubleshooting methods you've provided me, and I managed to get 5 games in before being booted out. I had thought the issue was fixed, because usually it happens during the 2nd or 3rd game. But I figured I should do some more thorough investigation and keep playing until it does happen.
I saw in one of the troubleshooting solutions that setting the affected game to launch as administrator would help, so that's what I attempted. Unfortunately, it only seemed to have delayed what was to come. Being unable to find a fix to this problem is quite frustrating, as I enjoyed the 4 multiplayer games I managed to squeeze in quite a bit. It's quite discouraging to attempt to play when this looming fear of the game telling me "no" is always in my mind. Like I believe I had said before (and if I didn't say it before, I apologize) This issue doesn't happen to me in any other game. Being on a hard wired online directly into my PC from the modem should not be giving me these issues. I even switched ISP's in the process of moving into a new home with my significant other, and the problem persists.
This might be a stretch, but it's something I've noticed. I heavily believe there is something wrong with the servers, especially the ones based in New York. I played 3 games on the Virginia servers and I was fine through those games. After those 3 games, I had logged off to get a snack and go on a walk. When I logged back in, I was on the New York servers. My first game was fine, but then the second game on these servers (my 5th game today) was what made me disconnect. I find this to be an interesting little discovery that might be worth looking into, if at all possible. Thanks.
