EA Staff (Retired)Thanks for letting us know what you are seeing, Would it be possible to get a few more details?
- Was the game originally purchased on Steam, or accessed via EA Play?
- Is both Steam and the EA App in online or offline mode?
- Are you signed into Steam with the account that purchased TF2 (or the subscription) and signed into the EA app that is linked to that Steam account?
Also when you have a moment can we try a few more steps?
Thanks!
Hi thanks for your response,
-The game was originally purchased on Steam
-Both Steam and the EA app are in online mode
-I am signed into steam with the account that purchased TF2, and am signed into the EA app account that is linked to my Steam account
I also attempted your recommended steps
-My internet connection is not problematic as I am able to run numerous other online games without issues
-I have attempted closing all other applications and overlays that could introduce performance issues (my game)
-I have run the system file checker to update and repair drivers
-I attempted using Clean Boot mode, however I was unable to connect to the wifi in this mode, as such I was unable to launch the game in Clean Boot mode
EA Staff (Retired)I've merged your posts together, To check which drive is TF2 installed on.
Also, for which ever drive it's on. Do you have full read/write access?
Hi, thanks for the response
Titanfall 2 (and all other games I have) are installed to my D: drive. I only have a single SSD which I've partitioned into a C: drive and D: drive. The EA app and Steam are installed on C: while all of my games are installed on D:.
Both drives have full administrator permissions. However, I noticed that both the C: (where Windows, Steam and EA app are installed )and D: (where games are installed) drives , do not have full user permissions. The active permissions under drive properties->security-->user are limited to the following:
>Read & Execute
>List Folder contents
>Read
Notably, the 'write' as well as 'modify' options are unchecked for the user section of permissions. Could this be a possible cause of my issues?
I believe that activating the write and modify permissions for the user on C: could have security implications, instead I could try installing the EA app onto my D: drive and activate all user permissions for the D: drive?
