Had close to 100 burn cards one day then lost them all the next day
As the subject indicates I had close to 100 burn cards when I finished playing one day. A couple of days later I start the game to play again and to my surprise I have zero burn cards. This happened around the middle of January and I have been contacting EA support via chat and calls ever since then. At this point I have been on at least 5 calls and 40 chats and no one has helped.
Every time I contact EA support I am told that my case has been escalated and I have to wait for a specialist or developer to help me. One time I got an email from a specialist who responded that if I have over 100 burn cards then I cannot earn any more and they closed my case. This was such a inane answer that I could not believe they sent it. I immediately contacted EA support to reopen the case.
At first I waited patiently but kept getting emails saying ”Do I need more help” without anyone providing any resolution to the issue. Then I noticed that my case was being closed so I tried resuming it. On chat sessions and on calls I was told not to resume by cases as they would be removed from the escalation queue. I could not believe that my case was being closed, with no help, and then I was being told not to open it again? Somehow EA support thinks this makes sense?
To avoid this problem I started opening new cases. Low and behold then same thing kept happening on the new cases. Now I was getting daily emails asking me if I still needed help and every couple of days I was contacting support because the cases were being closed and I still did not get any help. To add insult to injury cases started disappearing from “My cases” and the cases that remained started loosing chat text. It looks like EA is purposefully deleting my cases because they cannot help me.
Finally today I was told that only developers can help me and the only way to contact them is to post an issue on this forum. Why did no one tell me this for over a month?
I cannot believe how bad EA support is! Out of all the people I spoke too only two support staff provided a minimum level of service and as I said before they could not help. I have been waiting for over a month and still cannot play TitanFall at the expected level because I have no burn cards.
I was told I would get a reply within 24 hours so yet again I wait.
