Waiting for an EA Live Chat Game Advisor. Currently sitting at 36 mins and counting.
Update: Still waiting at 60 minutes - That's 1 hour for the layman.
Update: Went to the store and came back 90 Mins. Still No chat connection, just a welcoming:
"Thanks for Contacting EA!
Please wait while we connect you to an EA Game Advisor."
Connection "Timed Out". Reloaded, and message said approx wait time, "5 Mins". That was 15 mins ago.
Update: No wonder EA can't make a game that works if they think that 5 is an approximation of 90, as in another 90 mins and counting as I wait for:
My EA Customer Experience! "
You are being connected with a game advisor
Thanks for contacting EA Customer Experience.
Your case number is 17XXXXXX