How can I get live chat service? (wait time issue)

I want to link with EA game advisor but It seems it take forever that loading circle disappear I tried other browsers and deleted internet cookies but doesnt work.

Anonymous

10 years ago

Are you calling at peak support hours? Overnight and weekends the service is greatly reduced, so wait times easily reach two hours (the onscreen timer is meaningless until it reaches four minutes and less). Daytimes, 10AM until 6PM are the best times, plus the 8AM to 10AM, and 6PM to 10PM segments are second-best.

What is happening, other than the time you have to wait was long?

EA_Archi
EA Staff (Retired)
10 years ago
Hello @koreanite

Strange issue you have there. I was able to use chat right now. Can you try some other device (notebook or a pad) to use chat? You can always give EA Advisors a direct call, using this phone number +44203 014 1818.

Or you can share your problem with us and we will do our best to help you.

Cheers,

Archi