Platform: PC
Country: Australia
Internet Provider: Club Telco
Router Brand: TP-Link
Router Model Number: TD-W8960N
Data Center connecting to in game: Beta Australia
What error are you getting: On loading screen with the background image of the fleet, where nothing occurs other than the spinning loading symbol for about 15-20 minutes before an unable to connect to server message.
Successfully connected to a server after forwarding the listed ports, played through several matches before suffering latency and slow load times between games and deciding to return to the menu to try connecting to another server, but have since not been able to connect to another server - again suffering from sitting at the loading screen for 15-20 minutes before a cannot connect message, despite ports still being open.
Not too hopeful after speaking with an EA advisor, basically shifting all the blame on to Microsoft. Not to mention the previous guy Joey who ended the chat with me after he could not fix it further, after he told me to clear the MAC address on the xbox and also to clear the cache.. I asked him what clearing the MAC would do as all that is used for is to identify the device and their is no static MAC set his reply was it was part of his script. Clearly no real troubleshooters within EA just guys following a knowledge base of Yes and No answers then when you run out of things blame Microsoft.
Can someone from EA PLEASE tell us if we should take this game back as it's not worth the disk its on or to hold out for this to be fixed?
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info: You are now ready to chat with MaCatherine.
MaCatherine: Thanks for contacting EA Customer Experience, my name is Ma. Catherine. How may I assist you today?
you: Hello
you: I am having issues with Titanfall
you: I have spoken to Joey before but he ended the chat while I was testing one of his troubleshooting steps
you: I am getting stuck on the loading screen
you: with the ships
MaCatherine: I'm sorry about that.
MaCatherine: I'll be happy to assist you with this. Can I have your full name and email address please?
you: xxxxxx****xxxxxx****xxxx
MaCatherine: Nice to meet you James!
you: I have done all troubleshooting steps that I can
you: Opened Ports, Set in DMZ, Adjusted MTU, cleared cache, cleared MAC
you: still no resolve
you: ?
MaCatherine: Thank you for the details.
MaCatherine: Have you opened all the necessary ports for Titanfall?
you: Yes
you: 1 Xbox1 88...88 2 Xbox2 3074...3074 3 Xbox3 53...53 4 Xbox4 80...80 5 Xbox5 500...500 6 Xbox6 3544...3544 7 Xbox7 4500...4500 8 Xbox8 1863...1863
you: unless you have anymore?
MaCatherine: Have you checked the status of the Xbox Live network?
you: Yes
you: I can play online with no issues on Fifa 14 and call of duty ghosts
MaCatherine: Have you tried to reset your router or modem by unplugging it from its power source?
you: Yes I have done this and even done a factory reset and reinput all ports
MaCatherine: Since you have done all basic troubleshooting steps, please contact Microsoft for further assistance.
you: lol
you: Why would I contact Microsoft?
you: Issue is clearly on EA's side
you: Can you explain to me the aspect of how an EA game Fifa 14 will work fine but yet Titanfall will not?
you: or.. How their is 51 pages about this issue on the EA help forums but no reply?
you: http://answers.ea.com/t5/Titanfall/Connection-Issues-for-Xbox-One-and-PC/td-p/2484896/page/51
MaCatherine: Microsoft manages the servers for Titanfall. We were advised that once all available troubleshooting steps has been done on our end, customers have to contact Microsoft.
you: No responsibility taken what so ever by EA, so EA manages Fifa servers but not Titanfall servers is that correct?
MaCatherine: Yes, that's right.
you: Not sure if that's correct wonder why Microsoft would hinder the advancement of Titanfall but all their other aspects of online are ok ie- Xbox live
you: but it's ok your just running of a script I understand.
you: thanks for your time
info: Your chat transcript will be sent to [edit: email address removed] at the end of your chat session.
MaCatherine: You're most welcome. Thanks for understanding.
MaCatherine: Would there be anything else that I can help you with aside from this?
