Forum Discussion

Anonymous

11 years ago

[March 20th update] Connection Issues for Xbox One and PC

[EDITED March 20th] Our team is working to apply a patch that we feel will provide a better connection to the Microsoft servers and should resolve some of the issues being reported within this ...

wolfpoc0624

11 years ago

We appreciate you posting something. But, to give us links to other people that are going to try and make us do more of the same stuff we have trying the last week is a kick to the nuts. Most that have posted are tech minded. I wouldn't have posted anything had I not tried ports, reset everything etc. just saying.

Anonymous

11 years ago

@wolfpoc0624 by contacting those teams at the links above allows us to get even more details to help resolve whatever the possible issue is. Our teams need as much detail as possible to hunt down and track if the issue is happening with our system. In most cases we have found it to be the ISP, router firmware, ports, in game PC settings, hardware, internet connection speed, corrupted install, and many others...

We want to help and are willing to help. By going through the process, we can or will try to identify specific issues.

Thanks

Mathew Everett

EA Titanfall Community Manager

http://www.twitter.com/sledgehammer70

wolfpoc0624
11 years ago
@titanfallsledge I don't doubt people are trying to get this resolved. What boggles my mind is I have all my ports that are required forwarded. I have a slower internet speed, but that's the fastest I can get. No other game I have on my One or even PS4 has any issues. My NAT is open. I can't play titanfall. My buddie who lives not even 5 miles from me, same ISP, same speed, even same router, plays fine. He has done nothing to his router. No ports open, no anything. His NAT is moderate. His ping is usually around 300. My ping is around 60. It doesn't make any sense. Or even worse I can use my phone as a hotspot(with slower speeds) and it connects fine. I've tried different routers etc.
Xsil3ntK1ller7X
11 years ago
@titanfallsledge wrote:
@wolfpoc0624 by contacting those teams at the links above allows us to get even more details to help resolve whatever the possible issue is. Our teams need as much detail as possible to hunt down and track if the issue is happening with our system. In most cases we have found it to be the ISP, router firmware, ports, in game PC settings, hardware, internet connection speed, corrupted install, and many others...
We want to help and are willing to help. By going through the process, we can or will try to identify specific issues.
Thanks
Mathew Everett
EA Titanfall Community Manager
http://www.twitter.com/sledgehammer70
Well this group you have here has no "ISP, router firmware, ports, in game PC settings, hardware, internet connection speed, corrupted install" or any other issues that you mentioned, we even have people here that switched routers and still have the same infinite loop. We appreciate the help but we are all tired of hearing that the problem is coming from our end when it really is not.
- Anonymous
  11 years ago
  A week has gone by, and They are still trying to figure out what is wrong? That's our solution that we were promised by today?
  All the reps said to give you guys 96 hours to solve this and all we get is more of the same bs? I'm sorry, I've been more than patient with you guys and have searched and went through every avenue available. I was irritated before now I'm getting a little angry.
  - JamesyElManimal
    11 years ago
    Something weird happened, a friend invited me to a game, I Could load up the game screen by-passing the ships but I still could not get in to the game but it showed me the map loading screen telling me the map,etc. I try it on my own and cant get past the ships weird huh?.
    I would probably recommend as well following https://twitter.com/jonshiring
    May be able to get some help or tips from this guy, that's what Microsoft basically told me to do lol follow this guy.