Missing content of Ultimate edition

Hi there,

Few years ago, I've bought "Battlefield 1 Revolution + Titanfall 2 Ultimate Edition" from Amazon. I redeemed the key on my EA account. I do have Battefield 1 Revolution but Titanfall 2 is shown as the "Deluxe" edition, not the "Ultimate". I've already contacted Amazon but they say the issue on EA side. Indeed, when I enter the key in the EA app, it says "Battlefield 1 & Titanfall 2 Ultimate Bundle". So the EA app recognizes the key as containing the Ultimate Edition. It's just that my EA account was granted the Deluxe edition instead of the Ultimate, for some unknown reason. I've contacted support, but they are of no help. Any idea how to fix this?

Thank you for your help!

HC