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SHIFTKEYGIRL's avatar
12 years ago
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Origin is forcing me to buy Titanfall for a second time.

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  • EA_David's avatar
    12 years ago

    @SHIFTKEYGIRL Hi, the image looks like there was a 2nd attempt at a purchase, but it failed due to the presence of the initial purchased, which seemed to go though ok. However checking on this it looks like the initial purchase was cancelled. I'd guess that the cancellation is still processing, which is preventing your re-purchase attempts. 

    To that end, I'd recommend that you contact support using the steps below. They can look into the account more closely and make any changes that are needed.

    https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#contact

    Edit: well a lot of what I wrote was addressed since I started the reply. 🙂 The step to contact support for a closer look is still correct, though. They can probably find more info on the cancellation request, too.

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