Forum Discussion
Apologies for the delay, Can we try the following steps on the EA App?
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
If this continues we might need to reach out to our support to take a look at your EA accounts. Barring any exceptions (like a refund, technical issue, etc) the games from Origin should be available on the EA App.
Cheers!
Hi @EA_Illium,
I have tried all of these suggestions and unfortunately the issue persists.
- EA_Illium2 years ago
EA Staff (Retired)
Hi @Hazdawg111, To confirm have you been able to reach out to our support to take a look at your account?- 2 years ago
Hi @EA_Illium,
I contacted support (EA help) before posting on here and they suggested all the steps that your previous message suggested. They ended up saying I should report it as a bug which I thought was what I was doing here - their link for bug reporting just sent me to the home of EA help. Please let me know what else I can do.
- 2 years ago
I have this exact same issue and nothing that EA support has suggested has worked. Apparently its a syncing issue which means that there doesn't seem to be anything we can do except hope they fix it since there inst anything wrong on our end.