Currently on live chat with "sandeep." First he told me to disable my antivirus and firewall. I told him there was no way I was doing that and leaving my computer open to every kind of security threat just to play the game. Now he is talking about opening ports. I am trying to make him understand this is not a connection-related issue. There is no problem with connecting to servers or anything like that. It is the game application itself that crashes. He has no clue.
@MrMiddcore wrote:Currently on live chat with "sandeep." First he told me to disable my antivirus and firewall. I told him there was no way I was doing that and leaving my computer open to every kind of security threat just to play the game. Now he is talking about opening ports. I am trying to make him understand this is not a connection-related issue. There is no problem with connecting to servers or anything like that. It is the game application itself that crashes. He has no clue.
You're wasting your time with that in regards to this type of issue. All you get with chat/phone support is level 1 peons that 90% of the time are not technical people. Regardless of what support channel you go through, the first person you talk to will rarely, if ever, be able to assist with a truly technical problem and are just reading from a script. Even then, it's extremely unlikely with this type of issue that anybody in a helpdesk capacity will be able to assist. This needs dev attention, not customer support/helpdesk attention.
@sn3akxero wrote:
@MrMiddcore wrote:Currently on live chat with "sandeep." First he told me to disable my antivirus and firewall. I told him there was no way I was doing that and leaving my computer open to every kind of security threat just to play the game. Now he is talking about opening ports. I am trying to make him understand this is not a connection-related issue. There is no problem with connecting to servers or anything like that. It is the game application itself that crashes. He has no clue.
You're wasting your time with that in regards to this type of issue. All you get with chat/phone support is level 1 peons that 90% of the time are not technical people. Regardless of what support channel you go through, the first person you talk to will rarely, if ever, be able to assist with a truly technical problem and are just reading from a script. Even then, it's extremely unlikely with this type of issue that anybody in a helpdesk capacity will be able to assist. This needs dev attention, not customer support/helpdesk attention.
I know. I am not really expecting him to offer a useful fix, I just want some acknowledgment that this is a problem and it is being looked at.
I gave up and disconnected when the first thing he suggested after finally getting off of his server/port fixation was to do a system restore. A system restore to before I got Titanfall, presumably. Yes, before I got Titanfall, I had no problem with Titanfall! Ingenious!
Additional Log Issue:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TitanFall.exe
P2: 1.0.0.0
P3: 530b9c18
P4: materialsystem_dx11.dll
P5: 0.0.0.0
P6: 530d6142
P7: c0000005
P8: 00000000000f1890
P9:
P10:
Attached files:
C:\Users\Abraxas\AppData\Local\Temp\WER6574.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Abraxas\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_TitanFall.exe_0f55b82de386051ae75c0aa8b5d4fcf170be8e_21116eb7
Analysis symbol:
Rechecking for solution: 0
Report Id: b973e651-aa53-11e3-9efe-bc5ff4c7c956
Report Status: 1
