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Kirmesss's avatar
Kirmesss
5 years ago

Profile not permitted to play online

Ahoi! I have a issue. First at all: Sorry for the bad english cuz i'm from germany but i can't find any solution about this problem. I looked in this thread already: https://answers.ea.com/t5/Titan...
Kirmesss's avatar
Kirmesss
5 years ago

@EA_AljoWhat does it have to do with this? Titanfall2 belongs to EA but I didn't have to create an EA account for it or for Apex Legends. My Microsoft account was enough to play it. I therefore do not have an EA account with the profile with which I have Titanfall2.

It cannot be that the error has never occurred. Somehow there has to be a solution and I strongly doubt that such a gameplay error has nothing to do with a user account in a company. Like i play on xbox one from microsoft and play a game from EA. Two different companies.

Edit: So, the email address I use for Microsoft does not exist with Origin. (So I would have to register first.) So it can't be the problem. Before that I could play it too.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Kirmesss 

An EA account is required to play our games online. You're posting on your EA account. If you play on a different account though, you'll need to link that to an EA account in order to play online.

  • Kirmesss's avatar
    Kirmesss
    5 years ago
    @EA_Aljo Doesn't change anything to reset the password.
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Kirmesss 

      I'm not seeing any issues with the account you're posting under. So, if you're playing on a different account, I wouldn't be able to investigate it. You should contact an advisor so they can look into this further. To do that, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

      • Kirmesss's avatar
        Kirmesss
        5 years ago
        @EA_Aljo So. I write them two times and they can't help. All troubleshooting solutions are useless. Not really useless but doesn't help.

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        Anyone who also has this problem should please send a bug report to technical support so that the developers can bring out a hotfix for it as soon as possible.

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