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Kirmesss's avatar
Kirmesss
5 years ago

Profile not permitted to play online

Ahoi! I have a issue. First at all: Sorry for the bad english cuz i'm from germany but i can't find any solution about this problem. I looked in this thread already: https://answers.ea.com/t5/Titan...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Kirmesss 

I'm not seeing any issues with the account you're posting under. So, if you're playing on a different account, I wouldn't be able to investigate it. You should contact an advisor so they can look into this further. To do that, please try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

Kirmesss's avatar
Kirmesss
5 years ago
@EA_Aljo So. I write them two times and they can't help. All troubleshooting solutions are useless. Not really useless but doesn't help.

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Anyone who also has this problem should please send a bug report to technical support so that the developers can bring out a hotfix for it as soon as possible.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Kirmesss 

    Try connecting your console to a wireless hotspot. If that works, change your connection back to the normal one you use and see if that lets you now play.

  • Kirmesss's avatar
    Kirmesss
    5 years ago
    @EA_Aljo This was one of the troubleshooting solutions.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Kirmesss 

    Thanks for letting me know. Have you tried talking to Microsoft support? They should take a look at your account to see if there's anything on their end causing this.

  • Kirmesss's avatar
    Kirmesss
    5 years ago
    @EA_Aljo I talked to the microsoft support too but they can't find anything what can be the problem for this issue. That's why they tell me to do a bug report.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Kirmesss 

    I can't think of anything else to suggest. It sounds like your account isn't allowed to play online. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They can look into this further for you.

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