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Anonymous's avatar
Anonymous
9 years ago

Re: [PC] - Error code 0x887A0006 - DXGI_ERROR_DEVICE_HUNG - can't play game!

** SPOILER ALERT FOR OTHERS **

Hey Tom,

The 780 is being used, profile was fine and the power options have been put to full performance. 

Unfortunately, this hasn't solved it.

The last time I tried it, the game seemed to have actually gotten ever so slightly further before crashing, and so I was able to start after the cut scene. Unfortunately, after retrieving the first battery and activating the dialogue with BT the same error occurred again. It's like the problem is happening on or around milestones / checkpoints. Could obviously just be coincidence though considering they're also happening around the same scene (as the previous cut scene ends in the same place that the battery milestone ends).

Anyway, would be great if you have any other possible solutions to try.

Cheers,

Kempy

EDIT :: Also just tried turning off Origin overlay in-game (suggested by a friend) but this instead resulted in an Nvidia driver crash. (screenshot attached)

EDIT 2 :: Also maybe worth mentioning is that when this happens, it totally breaks Origin. When I try to restore the Origin window it enters a loop of telling me origin is already running (even if I've only tried accessing it once). I have to end the process to actually get the window to disappear.

EDIT 3 :: Can confirm, this crash has only ever happened around the scene where BT is after the cut scene. I've tried different viewing angles to see if I can get past the scene but I only ever get so far. Returning to the area eventually causes it to happen. 

EDIT 4 :: Ok so I've actually managed to get past that area and now I'm about 4 missions into the single player campaign. I spent a good 30 minutes turning settings on and off to try and isolate the culprits. It seemed to me like it was crashing in that environment when impact and effects where on. After disabling them I was able to proceed. Will continue playing and if I can get through today without crashing I'll mark this as done.

2 Replies

  • Straatford87's avatar
    Straatford87
    Icon for DICE Team rankDICE Team
    9 years ago

    @kempy11

    It appears that your display driver keeps crashing - have you done a complete clean install of these drivers when installing the latest ones?

    It is also worth noting that I've seen similar crashes happen when players overclocked their GPU. If you've done some OCíng to your card, then it is worth checking if the crash also happens when you lower any tweaks you made to the card.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Hey Tom,

    My card is the "amp! edition" 780 from Zotac, and so comes overclocked as part of the build. Thankfully though I can report that the crash seems to be isolated to that scene in the first mission after the cut scene. I say this because I've just completed the game and didn't experience a single crash following my last report.

    Cheers! (game was great)

    Kempy

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