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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Titan fall 2 deleted Rank & Unlocks

Hi @BlitzkriegDOOM84, To check are you playing on the same Xbox account that originally purchased it or one game sharing access?

Also, have you ever unlinked your Xbox or EA accounts before?

2 Replies

  • BlitzkriegDOOM8's avatar
    BlitzkriegDOOM8
    2 years ago
    @EA_Illium wrote:
    Hi @BlitzkriegDOOM84, To check are you playing on the same Xbox account that originally purchased it or one game sharing access?

    Also, have you ever unlinked your Xbox or EA accounts before?

    Hey, 

    Thanks for the reply. 

    I am using the exact same Xbox account and it is linked to EA. 

    Do you have any other ideas?

    Thank you. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @BlitzkriegDOOM84 

    Outside of a connection-related issue or visual bug, we could try the following:

    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • After, play a few matches and return the games menu screen to see if progress is updated correctly.

    If this continues after we may want to reach out to our support to take a look at your account.  https://go.ea.com/HowToEAHelp 

     

    Cheers!

     

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