Forum Discussion

FlashBash1285's avatar
FlashBash1285
2 years ago

Re: Titanfall 2 - “This Profile is not permitted to play online”

(Xbox Series S) I recently moved from Florida to Texas. Now my titanfall 2 is suddenly coming up with the error “This profile is not permitted to play online”. I have Xbox Game Pass Ultimate, which covers EA play. Why can’t I play TF2 Multiplayer all of a sudden? 

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @FlashBash1285 

    Try going through the following steps first:

    Spoiler
    • Quit the game and other running apps from Quick Resume (For Series X|S consoles)
    • Remove any connected device, or additional USB's from the console then restart the Xbox and check
    • Check for updates 
    • Try the steps in our Connection and Advance Connection Guides 
    • Open you're Xbox NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Persistent Storage 
      • Go to settings > Select Device & Connections > Then Blue-Ray 
      • Select Persistent Storage > Clear Persistent Storage 
    • Alternate Mac: 
      • Go to settings > Select General  > Then Network settings 
      • Go to advanced settings > Alternate Mac address > Select clear 
      • Select restart 

    If you continue running into issues reach out to our support to check for any issues with your EA account; How to use EA Help

    Thanks!

About Titanfall Franchise Discussion

Join the community forums and share your experience from the frontier in the Titanfall Games.9,440 PostsLatest Activity: 2 days ago