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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
12 years ago

Re: Titanfall Install Problem

Could you post a link to your Dxdiag please?

5 Replies

  • Anonymous's avatar
    Anonymous
    12 years ago

    The top page all alone isn't going to cut it, sorry! 

  • Anonymous's avatar
    Anonymous
    12 years ago
    ------------------
    System Information
    ------------------
    Time of this report: 3/29/2014, 08:46:16
           Machine name: CALLUM-PC
       Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
               Language: English (Regional Setting: English)
    System Manufacturer: ASUS
           System Model: All Series
                   BIOS: BIOS Date: 08/27/13 14:01:05 Ver: 06.04
              Processor: Intel(R) Core(TM) i5-4430 CPU @ 3.00GHz (4 CPUs), ~3.0GHz
                 Memory: 8192MB RAM
    Available OS Memory: 8130MB RAM
              Page File: 2647MB used, 13611MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
     System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 64bit Unicode
     
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
            Sound Tab 3: No problems found.
              Input Tab: No problems found.
     
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
     
    ---------------
    Display Devices
    ---------------
              Card name: AMD Radeon HD 7800 Series
           Manufacturer: Advanced Micro Devices, Inc.
              Chip type: AMD Radeon Graphics Processor (0x6818)
               DAC type: Internal DAC(400MHz)
             Device Key: Enum\PCI\VEN_1002&DEV_6818&SUBSYS_23211787&REV_00
         Display Memory: 1743 MB
       Dedicated Memory: 2030 MB
          Shared Memory: 3809 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: S24C570
             Monitor Id: SAM0A59
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: DVI
            Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1247 (English)
         Driver Version: 13.251.0.0
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 12/6/2013 22:01:52, 1318552 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: 
      Device Identifier: {D7B71EE2-2B58-11CF-E870-2B03BEC2C535}
              Vendor ID: 0x1002
              Device ID: 0x6818
              SubSys ID: 0x23211787
            Revision ID: 0x0000
     Driver Strong Name: oem4.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575B:13.251.0.0😛ci\ven_1002&dev_6818
         Rank Of Driver: 00E62001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C 
       Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
           D3D9 Overlay: Not Supported
                DXVA-HD: Not Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
     
    -------------
    Sound Devices
    -------------
                Description: Speakers (High Definition Audio Device)
     Default Sound Playback: Yes
     Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 10:44:23, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
     
                Description: Digital Audio (S/PDIF) (High Definition Audio Device)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576&REV_1003
            Manufacturer ID: 1
                 Product ID: 65535
                       Type: WDM
                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 10:44:23, 350208 bytes
                Other Files: 
            Driver Provider: Microsoft
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
     
                Description: Headset (Sound Blaster Tactic(3D) Alpha)
     Default Sound Playback: No
     Default Voice Playback: No
                Hardware ID: USB\VID_041E&PID_30DC&REV_0171&MI_00
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                Other Files: 
            Driver Provider: CREATIVE
             HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
     Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
           Voice Management: No
     EAX(tm) 2.0 Listen/Src: No, No
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
     
     
    Was this what u wanted?
  • Anonymous's avatar
    Anonymous
    12 years ago

    This is the other half of it

    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Headset Microphone (Sound Blaster Tactic(3D) Alpha)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
             Driver Version: 6.01.7601.18208 (English)
          Driver Attributes: Final Retail
              Date and Size: 7/12/2013 10:40:58, 109824 bytes
                  Cap Flags: 0x1
               Format Flags: 0xFFFFF
     
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
     
          Device Name: Keyboard
             Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
     
          Device Name: Sound Blaster Tactic(3D) Alpha
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x041E, 0x30DC
            FF Driver: n/a
     
          Device Name: Sound Blaster Tactic(3D) Alpha
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x041E, 0x30DC
            FF Driver: n/a
     
          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
            FF Driver: n/a
     
          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
            FF Driver: n/a
     
          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
            FF Driver: n/a
     
          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
            FF Driver: n/a
     
          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
            FF Driver: n/a
     
          Device Name: USB Receiver
             Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC52B
            FF Driver: n/a
     
    Poll w/ Interrupt: No
     
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x8C2D
    | Matching Device ID: usb\root_hub20
    | Service: usbhub
    | Driver: usbhub.sys, 11/27/2013 01:41:37, 343040 bytes
    | Driver: usbd.sys, 11/27/2013 01:41:03, 7808 bytes
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x8087, 0x8008
    | | Location: Port_#0001.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | | Driver: usbhub.sys, 11/27/2013 01:41:37, 343040 bytes
     
    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC52B
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 10:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 01:48:04, 50768 bytes
    + HID Keyboard Device
    | Vendor/Product ID: 0x413C, 0x2005
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 10:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/14/2009 01:48:04, 50768 bytes
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 23:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/14/2009 01:48:04, 50768 bytes
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC52B
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/14/2009 00:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/14/2009 01:48:27, 49216 bytes
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 13:33:57, 63360 bytes
    | Driver: sermouse.sys, 7/14/2009 00:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/14/2009 01:48:27, 49216 bytes
     
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 63.8 GB
    Total Space: 114.1 GB
    File System: NTFS
          Model: Samsung SSD 840 Series ATA Device
     
          Drive: D:
     Free Space: 937.4 GB
    Total Space: 953.9 GB
    File System: NTFS
          Model: Seagate Expansion USB Device
     
          Drive: E:
     Free Space: 0.3 GB
    Total Space: 0.3 GB
    File System: NTFS
          Model: Samsung SSD 840 Series ATA Device
     
    --------------
    System Devices
    --------------
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_85761043&REV_05\3&11583659&0&D8
       Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 10:43:43, 122368 bytes
     
         Name: AMD Radeon HD 7800 Series
    Device ID: PCI\VEN_1002&DEV_6818&SUBSYS_23211787&REV_00\4&3834D97&0&0008
       Driver: n/a
     
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_85341043&REV_D5\3&11583659&0&E2
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 13:33:48, 184704 bytes
     
         Name: PCI standard ISA bridge
    Device ID: PCI\VEN_8086&DEV_8C5C&SUBSYS_85341043&REV_05\3&11583659&0&F8
       Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 01:48:27, 15424 bytes
     
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_85341043&REV_D5\3&11583659&0&E0
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 13:33:48, 184704 bytes
     
         Name: Intel(R) Management Engine Interface 
    Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_85341043&REV_04\3&11583659&0&B0
       Driver: n/a
     
         Name: Standard AHCI 1.0 Serial ATA Controller
    Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_85341043&REV_05\3&11583659&0&FA
       Driver: C:\Windows\system32\DRIVERS\msahci.sys, 6.01.7601.17514 (English), 11/20/2010 13:33:44, 31104 bytes
       Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 01:45:46, 48720 bytes
       Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 01:52:21, 24128 bytes
       Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.18231 (English), 8/5/2013 02:25:45, 155584 bytes
     
         Name: Universal Serial Bus (USB) Controller
    Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_85341043&REV_05\3&11583659&0&A0
       Driver: n/a
     
         Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_85341043&REV_06\3&11583659&0&08
       Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/20/2010 13:33:48, 184704 bytes
     
         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_85341043&REV_05\3&11583659&0&D0
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/27/2013 01:41:11, 53248 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/27/2013 01:41:11, 325120 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/27/2013 01:41:37, 343040 bytes
     
         Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_85341043&REV_06\3&11583659&0&00
       Driver: n/a
     
         Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_85341043&REV_05\3&11583659&0&E8
       Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.18328 (English), 11/27/2013 01:41:11, 53248 bytes
       Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.18328 (English), 11/27/2013 01:41:11, 325120 bytes
       Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.18328 (English), 11/27/2013 01:41:37, 343040 bytes
     
         Name: Ethernet Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_85541043&REV_0C\4&33CE3517&0&00E2
       Driver: n/a
     
         Name: SM Bus Controller
    Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_85341043&REV_05\3&11583659&0&FB
       Driver: n/a
     
         Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_AAB0&SUBSYS_AAB01787&REV_00\4&3834D97&0&0108
       Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7601.17514 (English), 11/20/2010 10:43:43, 122368 bytes
  • Anonymous's avatar
    Anonymous
    12 years ago

    I was particularly interested, myself, in these two: 

    Driver File Version: 8.17.0010.1247 (English)
         Driver Version: 13.251.0.0
            DDI Version: 11
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 12/6/2013 22:01:52, 1318552 bytes
            WHQL Logo'd: Yes

                Driver Name: HdAudio.sys
             Driver Version: 6.01.7601.17514 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 11/20/2010 10:44:23, 350208 bytes
     
    Both are a problem.  The first because there is a Beta version that works better, the second because it is well over three years old.  Additionally, I saw that there are entries for the Radeon audio system (aboard the GPU).  There is a potential conflict between that audio and the Sound Blaster headset's audio.  Have you specifically turned that off anywhere? 

    There may be more, but DxDiag reports aren't a specialty of mine. 

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